FAQ

Are You a Licensed Facility?
Yes, Pampered Pets Resort is an approved Government Boarding Facility and we are active members of the Pet Industry Association of Australia and the American Boarding Kennel association. We also employ Certified Pet Care Technicians.

Will my pet miss me?
Dogs live in the moment and as soon as you are out of sight your pets are distracted by the activities of the Resort. Your pets are constantly stimulated by new smells, sounds, sights, activities and new friends. Their holiday will be much the same as yours however, they will love to see you when you return.

Can my pet bring his blankets and toys?
Yes it is a good idea to bring something small that has a scent reminder for your pets to sleep with. Bedding is not necessary as Flea Free Trampoline Beds are provided for your pets comfort. A toy is also welcome however we cannot guarantee its return and we often find that like children they like the new toys better.

What do I need to bring?

• Current C5 or F3 Vaccination Certificate
• Medication complete with instructions and directions for use
• Collar and Lead

When do I need to book?
During the high Season (Christmas, Easter and School Holidays), you will need to book at least 3 months in advance. During this time bookings are not made without prepaid deposits.

When can I check in and check out?
Our hours are:
Monday – Friday 9am to noon and 3pm to 5pm
Saturday 9am to 1pm Sunday 3pm to 5pm

To allow your companion to settle in and enjoy his dinner, we encourage an early check in, prior to 1200, so as not to disturb other boarders and our neighbours we reward you by not charging for the day of check out, if check out is completed prior to 1200.

What happens if my pet gets sick whilst I am away?
We have a veterinarian on call 24 hours a day. In an emergency our veterinarian will be called and your emergency person will be contacted. All consultations and services provided by veterinarians are charged back to the owner.

Can I come and see where my pet is staying?
Pampered Pets Resort invites you to visit our establishment. Tours are between 1pm and 3pm Tuesday through to Saturday. We do not offer tours through the high seasons (Christmas, Easter and School Holidays) as you can appreciate these are extremely busy times for us.