Frequently Asked Questions

By: Pampered Paws

Ordering

 

What payment methods are accepted?

Pampered Paws accepts a range of different methods. These include:

• Credit Cards

Visa and Mastercard are accepted. All credit cards payments are processed through St George's IPG Payment Gateway at time of order. Alternatively you can make contact with us to process your payment over the phone.

• Paypal

If you have a PayPal account we accept payments via PayPal.

• Bank Deposit

Our banking details will be displayed upon checkout.

• Money Order

Please make payable to "MawPet Supplies" and post, along with your order confirmation, to the address appearing on the order confirmation.

• Bank Cheque

Please make payable to "MawPet Supplies" and post, along with your order confirmation, to the address appearing on the order confirmation. When you are ready to checkout your order, simply select the Payment Method you prefer.

 

What are the shipping charges?
Currently Pampered Paws only ships within Australia. Pampered Paws ships all orders via Australia Post with a tracking number. Postal insurance, postal registration and express postage are also available at an additional cost. We highly recommend that orders be dispatched with insurance and postal registration. If you wish any of these additional services please contact us and we will send you a revised post cost.
 

We determine shipping charges based on the weight or cubic volume of your order, whichever is greater. All our charges are based on Australia Post's current rates. We have included with all our product descriptions a weight, which will be used to calculate your postage costs.
 

All shipping charges payable will be displayed for you at checkout time, prior to you providing payment information, unless you require one of the additional services outlined above.
 

Please feel free to contact us prior to ordering to confirm shipping charges.

 

Can I pick up my order?

Yes, you are more than welcome to pick up your order. Please contact us and we can arrange a suitable time for pick up. We are located on the south-west outskirts of Sydney, between Camden and Campbelltown.

 

What is the shipping lead time on orders?

At Pampered Paws our priority is to see you receive your order as soon as possible. We endeavour to ship all orders within 1-2 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the shipping lead time, we will notify you.

 

When will I receive my order?

Once we have shipped your order, it normally takes between 5-7 working days for you to receive it.

 

How do I check the status of my order?

If you would like to find out the status of your order, please don't hesitate to contact us.

 

Natural Slow-Dried Treats

 

How long do the natural slow-dried treats keep for?

All our natural treats are naturally slow-dried for many hours, this enables them to be kept many months.

 

What's the best way to keep the slow-dried treats?

It’s important that your pet's slow-dried treats are kept sealed container or bag out of direct sunlight, preferably in a cool place.

 

Are there any preservatives or chemicals used in the slow-dried treats?

No, all our slow-dried treats are 100% natural with no chemicals or preservatives either used to preserve the product or during the drying process.

Clippers and Clipping Your Pet

 

Are the clippers covered by warranty?
Yes, all our clipper products are covered by a 12 month warranty against manufacturing faults. All warranty claims are made right here in Australia, so there is no need to send them overseas for warranty work.

 

What's the best blade to use for my dog?
We have a list of blades that are recommended for different blades on our website.

 

What's the between the different blade brands?
We stock different brands of blades to suit your needs and budget.

 

What's the difference between a skip tooth and full tooth blade?
A skip tooth blade is a blade which has alternating longer and shorter teeth. They cut faster through dense, matted hair but their clip is rough and not attractive. Use a skip tooth blade for the first pass “rough in” and then smooth your grooming with a full tooth blade. Skip tooth blades are best for clipping very heavily coated or matted dogs.
 

Full tooth blades are used for smoothing over a coat that has been cut with a skip tooth blade. They can also be used as the main cutting blade on coats that are not matted or dense.

 

How do I fit my comb attachments to my clipper blade?
See our guide to fitting comb attachments document in our website.