Frequently Asked Questions

Can I be notified of any Perritos Dog Clothes™ specials or new items?

Yes, most customers choose to join our newsletter mailing list so that they can be informed of our specials and new stock. You can join our newsletter mailing list by subscribing to our newsletter.

What are your Payment Methods?

By Credit Card:
We accept Visa and Master Card.

Perritos uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Perritos or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Perritos Dog Clothes.
• If you would like to know more about eWay payment Gateway please visit their website.

Non Credit Card Payments:

For non credit card purchases we accept money orders and cheques (Cheques will require a clearance period of 5 working days).
 

Also you can deposit direct into our bank account.

What is your policy on returning goods?

We will happily exchange if the incorrect size was selected or if the item was faulty. All items must be returned in the state in which they were received .We do not accept returned product that has been soiled or torn. Returned merchandise must be in new condition.

All return postage costs are the responsibility of the customer. Please remember to try all items on your dog with the tags attached to check if the size is correct before removing the tags. Faulty goods must also be reported within 10 days to receive an exchange.

How long does delivery take?

Perritos aims to post items the next working day after payment has been received. Depending on your location, your purchase should be received within 1-10 working days. You will be notified via email that your item has been dispatched. If you live in Cairns and would like to pick up your parcel from the Grooming salon please select "Pick up at Store" as shipping options.