Frequently Asked Questions

What vaccinations will my pet require?

• Dogs - we require a C5 Vaccine which covers Distemper, Hepatitis, Parvo Virus, Bordetella and Canine Parainfluenza (Canine Cough). We require your pets’ vaccination certificate on arrival and every 12 months when it is updated.
• Cats - we require a F3 vaccination. This protects against Feline Enteritis, Feline Calici Virus & Feline Rhinotracheitis. We require your pets’ vaccination certificate on arrival and every 12 months when it is updated.

Will my pet be comfortable?

Yes all of our accommodation is sheltered and well ventilated & protected during inclement weather for your pet’s comfort. Cats are provided a sheep skin or polar fleece blanket. Dogs are provided a trampoline style bed.

What should I bring for my pet?

The only thing you need to bring is your pet’s current vaccination certificate. Unfortunately we do not allow any personal items, except a coat during cold weather, but we have plenty of bedding and toys!

Will my pet be lonely?

No! Dogs will have time to play with other dogs of similar size & temperament. Cats are in individual units for safety; however they get plenty of attention from our well trained staff. Let us know what your pet enjoys and we will do our best to accommodate him or her!

What will you feed my pet?

We feed Dogs & Cats Royal Canin Super Premium Pet Food during their stay. Customers are welcome to bring in their own prepared food for their animals. For any other pets – birds, guinea pigs, mice etc we do require you to provide your pet’s food.

Do you provide a pick up & delivery service?

We do offer a pick up & delivery service. Please feel free to contact us to discuss pricing.

What happens if my pet gets sick during the stay?

We prefer to use your pet’s vet, but if distance or hours of operation becomes an issue we have access to several vets should an emergency arise.

My pet is an escape artist? Will my pet be safe at Acacia Ridge Pet Resort?

Yes. Your pet’s security is of upmost importance to us. Please feel free to come and inspect our resort if this is a concern. Also please inform us for your pet's tendencies so we can be best prepared!

Can you give my pet its required medication?

Yes. We are happy to accommodate pet’s requiring medication, the medication needs to be clearly labelled with clear instructions. Extra care for your pet is charged at $2.50 per day inc GST.